Have you ever felt like you are a well paid babysitter for adults? Many supervisors can become frustrated with employees that do not motivate themselves. If your employees are not self-motivated, it is because you have not taught them how to be. Not many people will tell you that they do not want to be a success.
Motivating employee performance begins with teaching. Here are a few important skills you can teach your employees to help create a motivating environment.
Lead by example.
This is the most common way people learn. All eyes are on you. Be excited and take the opportunity to be a great example. In this case your employees may be like children. They can watch every move you make and copy it. Rest assured that if you begin going for lunch for two hours, your employees will not feel badly about extending their lunch hours. This skill is important in everything you do because someone is always watching.
However, if you do everything to the best of your ability and are always improving, your team can follow suit. Remember, what you do is a reflection of who you are. Do not engage in tasks or behaviors that you do not want your employees following.
Employees can become discouraged and overwhelmed if they do not manage their time well. If you have employees that struggle in this area, have them begin logging their daily activities. This should be done for at least one week; however, the longer the time frame, the more the information that will be revealed. This can help identify time that is wasted, or how to make better use of time. In addition to logging tasks employees should get in the habit of prioritizing them, and identifying why certain tasks did or did not get done.
Imagine if you had an employee who spent three to five hours a day calling customers five to seven times throughout the day, whenever they came to mind. This may seem like productive behavior to you and your employee. However, what if he did this without a plan or a specific period of time in mind and there were at least twenty customers in the store during this time frame? Chances are that he would be wasting a lot of time. This is the most dangerous type of wasted time because he actually believes he is being productive. Until he comes to the end of the day with several tasks left undone.
A daily log can identify these types of situations and allow you to implement creative solutions. In this case he could block two hours off at the slowest period of the day and spend a maximum of twenty minutes with each customer. He could spend one hour before his call time preparing what he intends to say to each customer. He has now delegated three hours to this action, but he has done it on purpose. In addition, this plan creates an extra two hours to meet goals and expectations and provide customer service to the people who have taken the time to use your services.
Reward good performance.
Teach your employees that good performance is worth the results. Find out what your employees value most, and reward them. Use different methods of reward, such as encouraging words, promotions, time-off, or money. Whatever method you choose, make sure you receive feedback from your employees first. It is futile to reward people with something they do not value.
These are key skills that can aid you in motivating employee performance. Your employees want to succeed; it is up to you to teach them how.