The Effect of Emanuals on Staff Turnover

The Effect of Emanuals on Staff Turnover

Replacing an employee is an expensive undertaking.  It doesn’t matter which industry you are in or what position the employee occupies.  Severance, retraining, and lost productivity are all unnecessary costs that can be avoided by simply holding on to the original employee.  With a revolving door of employment, morale among staff that do stick around can take hit as well.

There are many reasons attributed to staff turnover among organizations.  Referring only to employees who leave by choice, the most frequently cited reasons given by departing employees are: 

  • Stability – The employee perceives their position and/or the organization as being disconnected, unfocused, and lacking a coherent game plan
  • Conflict – The manager and/or colleagues – There is a popularly held belief that employees don’t leave jobs, they leave their bosses
  • Boredom – The employee feels unchallenged by their work

How can your Emanuals help improve staff turnover rates?  After all, the first two causes don’t appear to be training related issues, and the 3rd cause is most often the result of an overqualified employee. But is that really as it seems?

The Important Role Of Online Training

A stable work environment is good indicator that a clear corporate direction has been communicated to the staff and all employees are in accordance with where the company is headed.  In that type of positive environment, if an employee chooses to leave the company because they do not perceive a fit between their skills and the corporate direction, then the choice is more than likely for the better of everyone concerned.  If an employee leaves because they are not aware of the business direction and feel out of place, that is for the worse of all involved.  They are more than likely at that point, departing for the wrong reasons.

Emanuals are the perfect tool to communicate corporate direction, in order to ensure employees understand their importance in contributing to the final product.  They provide an environment within which you can recreate your marketplace, competitors, and suppliers as the backdrop to your plan’s rollout.  The use of  them allow your employees to experience the knowledge involved in understanding corporate goals and just as importantly, the opportunity to ‘prehearse’  their specific contribution toward achieving a successful final product..

Some people live according to a rule that states, “I’m not being paid to like the people I work with.” They tend to keep to themselves, focus on their tasks, and produce results.  It’s important to have people like that on your team but a cohesive, aligned workforce is always greater than the sum of it’s parts.  A quality Emanual system implemented company wide will help to ensure this alignment.

There will always be situations where personalities clash or a disagreement fails to be resolved.  As in the previous example, communication of roles and responsibilities via digital manuals, creates understanding and appreciation.  If such a program is employed upon a freshly hired individual, it can go a long way towards minimizing co-worker conflict in the years to come.  Philip van Hooser calls hiring and selection the most critical job facing businesses today. Perhaps digital manuals which test a candidate’s style and fit within your business will become commonplace in the hiring process of the future.

The third issue cited as a primary reason for staff turnover could also stand to benefit from a sound online manual program.  An employee who is not challenged by their work feels underutilized and lacks motivation.  An online manual program that teaches new skills and tracks performance, positions the employee to pursue engaging technologies and provides for the possibility of lateral or vertical advancement.  These are both excellent tools when exploring employee retention.  A coherent and well built digital manual program also supplies the L&D manager with an employee skills inventory, ensuring the right person is in the job most suited to their skill set.

Emanuals are a communication tool.  The same techniques and learning strategies that can be applied to deliver concepts and skills can also be used to ensure each of your employees has a clear understanding of your business goals and their role in achieving them.

To learn how you can create training that builds strong and committed employees, download our free ebook Learn How To Create Performance Based E-learning.

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