• A Guide to Great Customer Service -Part 1-

    A Guide to Great Customer Service -Part 1-1

    Great customer service ain’t what it used to be. You call a company and have to go through several menus to get to the department you desire. Once connected you are put on hold; listening either to elevator music or, as a friend of mine told me, the same song over and over again so

    READ MORE
  • Top 10 Tips for Good Customer Service

    Top 10 Tips for Good Customer Service0

    Companies all over the world realize that ensuring good customer service is essential in maintaining and sustaining a winning business advantage in order to remain competitive. Good customer service is what attracts customers to you, and it is essentially what causes them to decide to be lifelong customers. An experience that leaves a poor taste

    READ MORE
  • Sales Presentations: Preparation is the Key

    Sales Presentations: Preparation is the Key0

    Public speaking is one of the activities people fear most. If you add the responsibility of using your public speaking skills to sell something, the pressure can be telling. Successful sales presentations do not have to be something that you only dream about, they can be achieved. Here are two areas of preparation you can

    READ MORE
  • Closing Sales: Determine A Process, Evaluate It And Then Evolve It

    Closing Sales: Determine A Process, Evaluate It And Then Evolve It0

    Closing a sale means convincing an individual or a group of individuals to purchase your product or service.  The steps involved in such an endeavor vary uniquely depending on whom you are selling to and what you are selling them.  One thing is for certain, every sale will eventually settle into a pattern, which is

    READ MORE
  • Customer Service: Getting Them to Come Back!

    Customer Service: Getting Them to Come Back!0

    The customer that returns is what everyone desires. Often the immediate ‘Buyer’s Remorse’ felt after a large purchase can be overcome by a great experience in customer service. Let’s look at an example of a beautiful clothing store. The clothes may be in order, desired, affordable, but it is often the ‘service’ perceived by the customer

    READ MORE
  • 6 Key Ways To Increase Your Profit Margins

    6 Key Ways To Increase Your Profit Margins0

    Profit is when your total revenue is greater than your total costs. This is good; it is during times of profit that your hard work can pay off. Just how much it pays off, though, depends on your profit margin—the amount of profit on a sale. Let’s face it. If your profit margin on a

    READ MORE