• The First Condition Of Employee Engagement: Engagement

    The First Condition Of Employee Engagement: Engagement0

    My teenage daughters have been, by far, my best teachers in understanding engagement. When I’ve been traveling for an extended time and disconnected from them, my tendency is to come home and see all the things they aren’t doing to help around the house. When I’m tired and detached from them I’ll notice how they

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  • Keys to Good Customer Service

    Keys to Good Customer Service0

    Good customer service is essential if you want your business to be profitable.  People must be confident and trust that you will look after their needs and give them good service when they purchase a product from you.

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  • Employee Engagement Surveys Are Not The Whole Story

    Employee Engagement Surveys Are Not The Whole Story0

    I’m not against employee engagement surveys. I’m just not in favor or our over-reliance on them for an accurate picture of what’s really going in a culture. Reading your employee engagement surveys is like reading a newspaper or watching the news. It’s interesting, but it’s not the whole picture.

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