• Top 10 Tips for Good Customer Service

    Top 10 Tips for Good Customer Service0

    Companies all over the world realize that ensuring good customer service is essential in maintaining and sustaining a winning business advantage in order to remain competitive. Good customer service is what attracts customers to you, and it is essentially what causes them to decide to be lifelong customers. An experience that leaves a poor taste

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  • Sales Presentations: Preparation is the Key

    Sales Presentations: Preparation is the Key0

    Public speaking is one of the activities people fear most. If you add the responsibility of using your public speaking skills to sell something, the pressure can be telling. Successful sales presentations do not have to be something that you only dream about, they can be achieved. Here are two areas of preparation you can

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  • Closing Sales: Determine A Process, Evaluate It And Then Evolve It

    Closing Sales: Determine A Process, Evaluate It And Then Evolve It0

    Closing a sale means convincing an individual or a group of individuals to purchase your product or service.  The steps involved in such an endeavor vary uniquely depending on whom you are selling to and what you are selling them.  One thing is for certain, every sale will eventually settle into a pattern, which is

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  • Customer Satisfaction: Guaranteed

    Customer Satisfaction: Guaranteed0

    Upon purchasing a new product, there is usually a warranty included and somewhere on that document you will see the words “Satisfaction Guaranteed”.  On television, infomercials will quote over and over again ‘if you are not satisfied with the product, it can be returned free of charge’.  Every company’s ideal goal is to have satisfied

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  • Telemarketing: It Can Be a Positive Experience

    Telemarketing: It Can Be a Positive Experience2

    Telemarketing is a sales technique used by salespeople to contact potential customers over the telephone. It often has negative connotations associated with it because telemarketing can be intrusive. Here are five ways that you, the telemarketer, can respect the rights and wishes of your prospective clients and turn that negative perception around. Call existing customers

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  • Customer Focused Selling: The Deciding Factor

    Customer Focused Selling: The Deciding Factor0

    Imagine owning the big screen television of your dreams. People imagine this on a daily basis, and sometimes purchasing a product can be as much fun as dreaming about it. Have you ever gone to an electronics store only to be bombarded with five salespeople before you have even taken five steps into the store?

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