• Effective Communication & Leadership Rings True To Organizations

    Effective Communication & Leadership Rings True To Organizations0

    Effective leaders all over the world are engaged in an ongoing search for methods to improve their employees’ motivation and subsequently their company’s bottom line of profitability. Many diverse business tactics can be employed to achieve this end, however it is worth noting that for supervisors, one sure fire practice consistently rings true.

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  • The Best Management Skills For Handling Conflict

    The Best Management Skills For Handling Conflict0

    Conflicts are a part of life and they happen frequently. It takes creative management skills to handle conflict well. Most of us are happy when everything is going along smoothly, and people are respectful of one another. When conflict occurs, all of this can change very quickly. We can feel anxious, angry or threatened, and

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  • Managing Drop-In Visitors Assertively And Effectively

    Managing Drop-In Visitors Assertively And Effectively0

    Do you find that your best time management efforts in the workplace are thwarted by those pesky drop-in visitors who just have “a quick question”? Unfortunately, their definition of “quick” often doesn’t match yours! Here are three ways to proactively and assertively manage these unanticipated and distracting guests. Think ahead – take control of your

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  • The Magic of a Great Supervisor – How They Do It

    The Magic of a Great Supervisor – How They Do It0

    Some of the abilities and qualities of great supervisors are learned skills and/or behaviors. Other abilities and qualities are more innate; a result of their early life experiences. Through this article we will codify those attributes and give some insight into how and why they are important.

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  • Telephone Sales: Keeping Your Sales Staff

    Telephone Sales: Keeping Your Sales Staff0

    If your business employs the use of telephone sales, your staff may have had some negative experiences with customers on the other end of the telephone line. Wouldn’t it be nice if, when they made their calls, people were actually glad to hear from them? Imagine if when clients answered the telephone and heard the

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  • Humanizing Our Workplace: Leading With Care Rather Than Fear

    Humanizing Our Workplace: Leading With Care Rather Than Fear0

    A long-time client told me a few weeks ago that his first task, as a recently hired manager in a power company, was to “humanize” the plant. When I asked what he meant by this, he explained that he was brought in to change the culture from one that was described as “management by chopping

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