As most any leader will be willing to testify to, there are numerous issues that they must contend with on a regular basis, in order to perform their duties up to expectation. From hiring and training, to project management, supervisors generally have a full docket of responsibilities that keep them occupied and active throughout their careers.
Being that we cannot address all areas of concern for management, we shall instead concentrate on one that should be dear to the heart of any leader who wishes to succeed in the business world: Strategic Performance Management of their employees.
Good supervisors comprehend and understand the importance involved in achieving the proper balance required when it comes to managing their staff. Dedicated employees who are motivated to do their job well and perform to the best of their abilities represent great value to the company. The technique that can be employed by leadership in order to reach this goal is known as Strategic Performance Management, which is defined by the Business Dictionary as:
“The process in which steering of the organization takes place through the systematic definition of mission, strategy and objectives of the organization, making these measurable through critical success factors and key performance indicators in order to be able to take corrective and preventative actions to keep the organization on track to great performance.”
Numerous aims and purposes make up the practice of Strategic Performance Management, all of which are relevant and helpful to supervisors seeking to increase their bottom line and employee productiveness. Following are a few, but certainly not all of the targets that can benefit from this type of leadership, according to Andre De Waal, author of Strategic Performance Management:
- helping to achieve sustainable improvements in organizational performance
- acting as a vehicle of change when developing a performance oriented work culture
- increasing the motivation and commitment of employees
- enhancing the development of team cohesion and performance
- developing constructive and open communication between individuals
- providing the chance for people to express their thoughts about work
- influencing employee’s attitudes
- focus and justification of investments
When goals such as these can be attained through cooperation between supervisors and staff, the overall positive benefits to everyone can be plainly seen.
Increase of Results Based Operation
This involves a greater understanding by all employees on the importance of achieving organizational results and the willingness to do what it takes to ensure goal realization. This assists the company in experiencing an increase in revenue and cost decline, resulting in an overall increase in profit. Subsequent improvement in decision making borne of improved overall knowledge, facilitates the achievement of organizational goals to a significant degree.
Better Strategic Clarity
Strategic performance management improves clarity across the board, congruently laying out business objectives and what must be performed in order to achieve them. This gives organizational members a better understanding of their specific roles involved with reaching and exceeding company goals.
Higher Employee Quality
Employees learn how to become more proactively involved in their daily affairs, and develop a sense of empowerment that openly encourages out-of-the-box thinking and the fortitude to display initiative in areas such as effective communication and problem solving. This in turn helps align people across the company, allowing them to focus in unison on strategies implemented to achieve business outcomes.
Higher Organizational Quality
A company’s overall quality becomes reinforced by improving internal processes such as strategic communication, information flow (improving knowledge and hence individual performance), and group strategic planning that follows an open forum format, allowing everyone to contribute. As a result, job satisfaction and positive morale grow proportionately, buttressing the quality and efficiency of production and end products. In addition, services provided by the organization become streamlined and more attractive to the customer, contributing to an easily recognizable positive reputation that propagates itself through satisfied word of mouth and professional recommendation between clients within and outside of the industry occupied by the firm.