Considered as one of the first business management consultant in America, mechanical engineer Frederick Taylor developed a national reputation among American businesses in the early 1900s for his scientific management theories. Taylor encouraged employers to break down work processes into the smallest possible task units, in order to determine the most efficient method possible for completing a particular job. Taylor’s theories led to numerous improvements in organizational management during a period when an autocratic management style dominated the environment, including productivity, employee incentives, quality control, and better cooperation between employers and employees.
Fast-forward to today’s technology-driven workplace where employers maintain a constant momentum in their search for new and more effective ways to drive employee performance. One of the latest tools designed to drive this objective centers on implementation of an elearning strategy and online training assessments.
Online assessment provide companies an effective tool to measure what a person has learned after undertaking a particular training or educational program. Online assessments gather data from participants, which they can use to improve behaviors and skills. These assessments can also provide feedback from others who view the person’s performance on a regular basis and can help create an action plan, which can help the individual apply the behaviors learned in online assessments more effectively.
As a valuable component of their elearning strategy, many companies have an online portfolio that include various training assessments. These portals allow employers to exercise complete control over the entire assessment process, including purchasing, distribution, administration, scoring, and data management, all with just a few clicks of a mouse. Here are three of the most common ways companies use online training assessments to drive employee performance.
Customer Service Training
In today’s environment, customers demand faster, better and more economical service. Many companies need to find out what the gap is between their customer service and customer satisfaction, and what they must do to help prepare their staff to meet that challenge. They need to know whether they deliver exceptional customer service.
The extent to which customer service people deliver, is what sets extraordinary companies apart from their competitors. Examples of customer service training modules include:
- Interpersonal/People Skills
- Customer Service Skills
- Conflict Management Skills
- Communication Skills
- Voice and Accent Training
- Managing Stress
A customer service assessment can measure individual performance which can help to develop your customer service staff. You can identify changes needed in your operating procedures and policies as well as the areas that require improvement. You will be able to develop an action plan that can close the gap and ensure effective customer service behaviors from your staff.
Many companies find themselves in a constant battle to attract and develop leaders. Harvard Business Review reports that 40 percent of leaders fail within the first 18 months. Organizations with exceptional employee motivation tend to have an exceptional management team, because the degree of staff motivation mirrors leadership skills. If you want a high level of performance from your employees, you must consistently enhance the leadership skills of your management.
With the right tools, you can predict leadership failure and take the steps necessary to prevent such an occurrence. As a key component of your elearning strategy, you can employ online training assessments to identify leadership weaknesses and provide managers with the skill sets they need to take charge of their careers and lead your organization. Typical training modules can help your leaders develop and enhance their skills in a number of areas, including:
Businesses can use a comprehensive spectrum of leadership assessment tools to help build competent, high-performance leaders. Typical candidates for these, include new managers who are promoted, existing managers who need to develop their confidence to lead their team to new performance levels, and managers who need to refresh their skills.
Project Management Training
One of the most important tools organizations can use to drive employee performance and improve operational efficiency is to enhance their project management skills. Project management is not limited to people in leadership positions–it has relevancy for all employees who want to develop a skill-set that they can apply in their day-to-day work life. Learning outcomes for project management training includes:
- Understand the challenges of project management
- Practical experience on how to manage projects effectively
- The art of leveraging personal strengths to enhance project communication effectively
Project management training assessment can measure individual performance which can help the manager to develop/leverage the project management skills within the team members.
More companies are implementing their own elearning strategy to take advantage of the ability of using the Web to drive employee performance in an efficient, timely, and economical manner.