Communication Skills: How to Give Feedback

Communication Skills: How to Give Feedback

Have you ever imagined walking into your workplace and being excited about giving feedback? It can happen to you. The thought of giving feedback can create undesirable emotions. You may begin to wonder how the receiver of the feedback will respond. If you are anticipating negative responses from employees, you have not created an environment conducive for giving feedback.

The following are four suggestions on how to improve your communication skills and give feedback.

  1. Create an environment where feedback is well received. Provide your employees with your total support. If employees know that you are on their side and not just looking for an opportunity to discredit or bring them down, they will be more open to receiving feedback. Keep in mind that you want to treat people the way you want to be treated yourself.
  2. Consider your desired outcome. You are looking to improve the current work situation, so be positive. Clear your mind of negative thinking. Enter into the conversation with the intention of being patient and kind. Whether you are giving positive or negative feedback you should consider what your end-goal is, this will help you with your presentation. Employees are more open to feedback if they feel that your intent is nor personal and that it is for the good of the organization.
  3. Consider feedback as an opportunity to encourage. Do not make your place of business a place where people seldom hear an encouraging word. When feedback needs to be given always try and put a positive spin on it. Even if your employee did something wrong, help the person consider what one can learn from the situation.
  4. Never give negative feedback when you are frustrated. Giving negative feedback when you are irritated will probably not produce the desired outcome. If you give negative feedback out of frustration, even one time, you can create a feeling of instability for your employees. Take some time away from the situation and consider the possible positive outcomes. You may have to dig deep but you will always be able to find something, even if it is just a lesson for the future. Remember that it is only human nature to get frustrated when things go wrong. However, it also presents one with an opportunity to build strength of character and integrity, by responding appropriately.

Giving feedback does not have to be a painful process for you or the receiver. Hopefully, the above suggestions can help to improve your communication skills and create a trusting and committed environment. Once you have built a solid foundation you have the opportunity to allow feedback to flow freely in a safe and open workplace. And get the desired results.

photo credit: 106255 via photopin (license)

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