• Customer Focused Selling: The Deciding Factor

    Customer Focused Selling: The Deciding Factor0

    Imagine owning the big screen television of your dreams. People imagine this on a daily basis, and sometimes purchasing a product can be as much fun as dreaming about it. Have you ever gone to an electronics store only to be bombarded with five salespeople before you have even taken five steps into the store?

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  • How To Conduct A Job Interview: 3 Easy Steps

    How To Conduct A Job Interview: 3 Easy Steps0

    The job interview is the world’s most popular employee selection device. But, it has, for many years received much scrutiny regarding its effectiveness. Nonetheless, the interview is still the best way for an employer to gather information on a potential employee and vice-versa. If you are wondering how to conduct a job interview, the following

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  • Evolving Employee Training Trends & Patterns In The Oil Patch

    Evolving Employee Training Trends & Patterns In The Oil Patch0

    The evolution of the Internet, iPhones, and other portable devices has created a marvelous opportunity for companies in the oil and gas sector to train, certify, recertify and otherwise upgrade the skills of their employees so as to train them more efficiently, increase productivity, improve safety, lower costs and increase profits to a significant degree,

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  • If you Want to Know “What is Customer Service?” Please Spell ‘Frustration’ on Your Keypad!

    If you Want to Know “What is Customer Service?” Please Spell ‘Frustration’ on Your Keypad!0

    “If you would like to speak English with someone in India, sporting a Midwest accent, press 2.”   “If you would like to speak to someone in the Philippines with a Bronx flavor, press 3.”   “If you would like to speak to a computer generated customer service voice, press 4.”   “If you are

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  • The Sales Cycle: Your Customer’s Perspective

    The Sales Cycle: Your Customer’s Perspective0

    The sales cycle begins the moment a customer walks in the door of your store or office, or first makes contact with you by telephone or e-mail. What you do next determines whether they will continue or discontinue communicating with you. Below are the four stages of a sales cycle, and tips on how to

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  • CRM: Customer Relationship Management

    CRM: Customer Relationship Management0

    CRM is a powerful tool that can help your business improve customer service and achieve company goals. CRM is an acronym used to refer to customer relationship management software. CRM software collects data and is usually used at company call centers. In addition, it can be used for analyzing specific sales data in order to

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